AV Systems SME - Support Services | Sydney
Position Overview

As an AV Systems SME, you will provide system programming support as part of the Support Services Team. You will assist support teams with escalations of all AV systems service requirements across all POMT solutions (Audio Visual, Conferencing, Workspace Management and Media Distribution, and IPTV).

This role calls for an innovative, ambitious and self-driven professional who has experience as an AV Audio & Control Programmer working very closely with Service Technicians, Service Desk and Support & Service Leadership Team. You will also provide additional support and technical service to embedded POMT resources within a client's premises.

This role will be based within various client sites in Sydney CBD.

What you will do;
  • Attend on-site or provide remote assistance to Service Technicians at the offices of numerous high profile clients
  • Troubleshoot installed systems at all stages including post implementation fault finding and system stability debugging of deployed code
  • Work alongside Senior Control Programmers to learn POMT standards and utilise required templates and style guides
  • Triage and assist in maintenance of video wall systems and backend image processing
  • Review conferencing systems and platform updates.
  • Perform firmware updates as required for all hardware including bug fixes and system updates
  • Work with Service Desk Team to deliver on service levels agreements with all POMT clients
  • Become the trusted ‘go to service person’ for all things related to ‘control, audio and monitoring’
  • Have the ability to test and support control, audio & visual systems, both on-site and remotely
  • Modify well commented Code that allows for easy understanding and ongoing maintenance
  • Work closely with all Support Services (SUP) on client side deliverables
  • Work with vendors to help isolate and troubleshoot complex system issues

What you will have;
  • An understanding of Audio Visual, Workspace Management and Media Distribution, Video Wall and IPTV technologies
  • Proficiency in troubleshooting and code adaptation for products from various manufacturers such as Crestron, Biamp, QSC, Shure, Poly, Cisco etc.
  • Proficiency in servicing conferencing hardware and platforms such as Teams, Zoom, Poly & Google Meet
  • Intermediate level skills in Crestron Programming, including Simpl Windows, Simp+, Simpl# and VT Pro-e
  • Crestron HTML5 UI
  • A base understanding of NVX & Kramer programming and multicast switch configuration
  • A base understanding of corporate network methodologies, security requirements and protocols
  • Ability to create clear and concise documentation
  • Superior customer service skills to work efficiently and effectively with both internal and external customers
  • Effective communication, troubleshooting, and problem solving skills
  • Willingness to attend training courses and career development education
  • Willingness to work flexible hours as required for communication with international vendors

Please contact us via the link or send your resumé directly to our Chief of Staff Amanda Cubbin amanda.cubbin@pomt.com

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